Privacy Policy – Ryde My Car LLC

Effective Date: 09/25/23

Ryde My Car (“Ryde My Car,” “Company,” “we,” “us,” or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with our website, mobile applications, and related services (collectively, the “Platform”). By accessing or using the Platform, you acknowledge and agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information necessary to operate our Platform and provide services in a secure and compliant manner.

a. Information Provided by Users

  • Full legal name, email address, and telephone number
  • Date of birth and eligibility verification information
  • Driver’s license details and supporting identification documentation
  • Payment, billing, and transaction information
  • Insurance information and verification details
  • Communications with Ryde My Car and/or other users

b. Automatically Collected Information

  • Internet Protocol (IP) address and device identifiers
  • Browser type, operating system, and usage data
  • Geolocation data, including precise location where permitted
  • Cookies, pixels, and similar tracking technologies

c. Information from Third Parties

  • Identity verification and fraud prevention providers
  • Motor vehicle records and background check providers, where permitted by law
  • Insurance providers and claims administrators
  • Payment processors and financial institutions

2. Purpose of Processing

We process personal information for legitimate business purposes, including to:

  • Verify identity, eligibility, and driving qualifications
  • Facilitate bookings, transactions, and payments
  • Provide customer support and respond to inquiries
  • Operate, maintain, and improve the Platform
  • Detect, investigate, and prevent fraud, abuse, and unauthorized activity
  • Enforce our Terms of Service and other contractual obligations
  • Comply with applicable legal, regulatory, and reporting requirements
  • Communicate service-related notices and, where permitted, marketing communications

3. Disclosure of Information

We may disclose personal information in the following circumstances:

a. Between Platform Users

To facilitate transactions, certain information (such as name and trip-related details) may be shared between hosts and guests.

b. Service Providers

We engage third-party service providers to perform functions on our behalf, including:

  • Payment processing
  • Identity verification and background screening
  • Insurance and claims administration
  • Data hosting, analytics, and customer support

Such providers are contractually obligated to safeguard personal information and process it only as necessary to provide services to Ryde My Car.

c. Legal and Regulatory Disclosures

We may disclose personal information:

  • To comply with applicable laws, regulations, legal processes, or governmental requests
  • To enforce our agreements and policies
  • To protect the rights, property, or safety of Ryde My Car, its users, or the public

We do not sell personal information to third parties.

4. Insurance and Protection Plan Information

Where users elect to obtain protection plans or provide insurance information, relevant data may be shared with third-party insurers, underwriters, and claims administrators for purposes including eligibility verification, underwriting, claims processing, and risk management. Such third parties operate under their own terms, conditions, and privacy practices.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Authenticate users and maintain session integrity
  • Store user preferences
  • Analyze usage and performance metrics
  • Deliver relevant content and communications

Users may manage cookie preferences through browser settings; however, certain features of the Platform may be limited as a result.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and continuous monitoring. Notwithstanding the foregoing, no system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to:

  • Provide and maintain services
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements

Retention periods may vary based on the nature of the information and applicable legal requirements.

8. User Rights and Choices

Subject to applicable law, users may have rights regarding their personal information, including the right to:

  • Access and obtain a copy of personal information
  • Request correction of inaccurate or incomplete data
  • Request deletion of personal information
  • Object to or restrict certain processing activities
  • Opt out of marketing communications

Requests may be submitted using the contact information provided below. We will respond in accordance with applicable law.

9. Children’s Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age.

10. Changes to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective upon posting the revised policy with an updated effective date. Continued use of the Platform constitutes acceptance of such changes.

11. Contact Information

For questions regarding this Privacy Policy or our data practices, please contact:

Ryde My Car LLC
Email: admin@rydemycar.com
Phone: 1-730-226-4126

By using the Ryde My Car Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.